New Malden Florist Returns, Refunds & Complaints Policy

Our Fresh Flowers Promise in New Malden

At Florist New Malden, we are unwavering in our commitment to providing the freshest, most beautiful flowers to homes and businesses throughout New Malden and surrounding areas. As a trusted local florist, our reputation is built on consistent quality and customer satisfaction. Every bouquet and arrangement is hand prepared to ensure your flowers arrive in perfect condition, reflective of our fresh flowers guarantee.

Damaged-on-Arrival Policy

We understand that flowers are delicate and your satisfaction relies on their flawless arrival. If your flowers arrive damaged or show signs of wilting or bruising upon delivery, please inspect them as soon as possible. Photos of the damage or quality issue are very helpful in assessing your claim. For best results, please contact us within 24 hours of delivery if you believe your flowers are not up to our high standard.

Flower Freshness Window

Our flowers are sourced daily to ensure optimal freshness, and we guarantee that your arrangement will remain beautiful for at least five days from the delivery date, provided they are cared for as instructed. Should your flowers fade or wilt significantly before this freshness window has passed, let us know so we can remedy the situation promptly.

Refund and Replacement Options

Your satisfaction is our priority. If your flowers arrive damaged, or do not meet our freshness promise, we offer you the choice of either a prompt replacement arrangement sent with our compliments, or a full refund. Simply notify us with details and, if possible, include a photograph highlighting the issue. Our team assesses claims on a case-by-case basis to provide fair and speedy resolutions.

Complaints Process

Florist New Malden takes customer feedback seriously. If you are not completely happy, or wish to make a complaint regarding your order or our service, please contact us with your order details and a description of the issue. Our team will acknowledge your complaint within one working day and investigate thoroughly. We aim to resolve all complaints within three working days. If further time is required, we will keep you informed throughout the process so you remain updated at every step.

Trusted Local Service You Can Rely On

As your local New Malden florist, we take pride in serving households, offices, and businesses in the area with quality and care. Whether you are sending flowers for a celebration, expressing sympathy, or simply brightening someone’s day, our guarantee gives you peace of mind that your order is in the best hands.

Contacting Florist New Malden

If you need to report a problem, discuss a refund or replacement, or wish to provide feedback, please reach out via our customer service contact options. Our dedicated team is always pleased to help and ensure you are delighted with both your flowers and our service.