Florist New Malden Online Flower Delivery T&Cs

Terms & Conditions for Flower Delivery in New Malden

Introduction

Welcome to our Terms & Conditions, which apply to all online flower delivery orders placed with Florist New Malden. These terms cover the order process, payment methods, cancellation policy, liability, and the legal jurisdiction governing our services. By using our website and purchasing from our store, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These terms apply to customers throughout New Malden and surrounding areas.

Definitions

"Florist New Malden", "we", "us", and "our" refer to the proprietor of the online flower delivery service based in New Malden. "You" and "your" refer to the customer placing an order through our website for flower delivery in New Malden and neighbouring localities. "Products" refers to any bouquets, arrangements, and related items available for delivery and purchase on our website.

Order Process

To make ordering flower delivery in New Malden as convenient as possible, our online store provides a clear process:

Product Selection: Browse our website and select the flower arrangements or related items you wish to purchase for delivery in New Malden or the surrounding area.
Order Details: Provide accurate and complete recipient information, including delivery address, postcode, contact details, and any delivery instructions. Please verify all details before checkout to avoid delays.
Personalised Messages: If you wish to include a card or message with your bouquet, submit your message at the time of ordering. Please double-check for accuracy as we cannot correct errors after dispatch.
Order Confirmation: Once you place your order, you will receive an order summary on-screen and in your email inbox if you provide an email address. This email serves as an acknowledgment and does not constitute acceptance of your order.
Order Acceptance: Florist New Malden reserves the right not to accept or to cancel an order for any reason up to the point of dispatch. If your order is not accepted, you will be informed, and any charges made will be refunded promptly.
Delivery Date: During checkout, you may select a preferred delivery date. While we make every effort to deliver on your chosen date, delivery is subject to availability and external conditions. We will attempt to notify you of any delays whenever possible.

Payment Methods

All prices listed are in GBP (£) and include VAT at the prevailing rate where applicable. Florist New Malden accepts the following methods of payment for flower delivery orders in New Malden and the surrounding areas:

Major credit and debit cards as indicated at checkout
Other forms of payment offered by our website at the time of purchase

Payment is required in full at the point of order confirmation. Orders will not be processed and scheduled for delivery until payment has been received and cleared.

We take reasonable care to ensure our website is secure. Card payments are processed through secure third-party payment gateways. We do not store your payment card details on our servers.

Pricing and Availability

All flower arrangement prices and delivery fees are subject to change without prior notice. In the event of a pricing error on our website, you will be notified, and you may either proceed with the order at the corrected price or cancel. Product availability may vary due to seasonal or supply constraints. If a product is unavailable, we reserve the right to substitute with similar flowers of equal or greater value or contact you for alternative arrangements.

Delivery Policy

Florist New Malden offers flower delivery to addresses in New Malden and surrounding localities as listed on our website. Delivery is available during our stated business hours, excluding certain holidays. Standard or same-day delivery options may be available, depending on the time of order placement and regional coverage.

We require accurate delivery details to ensure prompt arrival of your flowers. We will not be responsible for delays or non-delivery resulting from incorrect address information supplied by customers.

If the recipient is not available at the delivery address, our courier may choose to leave the flowers with a neighbour, at a safe location on the property, or attempt re-delivery. In such cases, we will leave a card for the recipient where possible, with guidance on how to collect or arrange for a further delivery.

Cancellations and Amendments

You may cancel or amend your flower delivery order before it has been prepared for dispatch. If you wish to cancel, please notify us as soon as possible, quoting your order reference. We will process a full refund for cancellations made before the order enters preparation.

Cancellations or changes requested after the order is being prepared, or has been dispatched, may not be possible. In these circumstances, we reserve the right to retain the payment to cover the cost of the perishable items and incurred expenses.

If you wish to change delivery address or recipient details after placing an order, please contact us promptly. While we will do our utmost to accommodate changes, we cannot guarantee amendments if the order is already in progress or dispatched.

Product Quality and Substitutions

We take great care to ensure all bouquets and arrangements are hand-crafted using fresh, high-quality blooms. Due to the nature of floral products, the lifespan and appearance of flowers may vary according to variety and season.

On rare occasions, certain flowers or materials may be unavailable. In such cases, we will substitute them with similar blooms of equal or greater value to maintain the overall style, colour palette, and quality of your order. This may also apply to sundry items, such as packaging, vases, or accompaniments. If significant substitution is required, we will attempt to notify you in advance, time permitting.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers, we do not accept returns. However, customer satisfaction is very important to Florist New Malden:

If you believe your order was not delivered in satisfactory condition or if there has been a mistake with your order, please contact us within 24 hours of delivery, providing your order reference number and photographic evidence if possible.
We may offer a replacement, partial refund, or full refund, depending on the circumstances and at our discretion.

We are committed to resolving genuine complaints as swiftly as possible. It is your responsibility to store and care for flowers properly (for example, trimming stems and providing fresh water) to maximise their lifespan and quality after delivery.

Liability

Florist New Malden's liability to you in connection with any order is strictly limited to the value of that order. We shall not be liable for any indirect or consequential loss you may suffer as a result of any failure by us to supply goods or services ordered.

We accept no responsibility for delivery delays or non-performance resulting from events outside our reasonable control (including but not limited to extreme weather, strikes, traffic disruption, accidents, or force majeure).

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under English law.

Use of the Website

You agree that you will use the Florist New Malden website in accordance with all applicable laws and regulations and that you will not use the website for any unlawful or prohibited purpose. All content and images on our website are either owned by or licensed to us and must not be copied, reproduced, or used without our permission.

Privacy Policy

Your privacy and the security of your data are important to us. Please refer to our separate Privacy Policy for details on how we collect, use, store, and protect your personal information while using our services for flower delivery in New Malden.

Changes to Terms & Conditions

Florist New Malden reserves the right to update or modify these Terms & Conditions at any time without prior notice. The version displayed on our website at the time of your order will govern that transaction. We recommend you review our terms when placing new orders.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract arising between you and Florist New Malden, are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms, the website, or any aspect of our flower delivery services in New Malden and surrounding areas shall be subject to the exclusive jurisdiction of the English courts.

General Information

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

Contacting Florist New Malden

Should you have any queries regarding these Terms & Conditions, your order, or our flower delivery service in New Malden, please contact us via the methods outlined on our website. We are always happy to assist and provide further clarification.

Note: These Terms & Conditions apply to all customers in New Malden and the surrounding areas serviced by Florist New Malden.